Our measures to welcome you in the best sanitary conditions
You will find at the entrance of each building, each restaurants as well as at the reception, hydro-alcoholic gel dispensers, which we invite you to use regularly.
All our clients are asked to wear a mask for all journeys (arrival at the hotel, at the restaurant, movements within the property, ...), in accordance with the provisions required by the French government.
Sanitary protocols have been set up in each of our departments (administration, reception, housekeeping, kitchen, room service, technical and gardening)
- According to the international protocol studied by Relais & Châteaux and ‘Bureau Veritas’
- In collaboration with the occupational health services
- All the products used by each of our services comply with the standards in force
All of our employees:
- Respect barrier gestures and will always be as warm and welcoming
- Wear a mask when social distancing cannot be respected but will always keep his smile, even if you cannot always see it J
- Has been sensitized and trained in the health protocols implemented in each of the services, and will always be there to take care of you
- Is at your entire disposal throughout your stay to answer any questions you may have.
BEFORE YOUR STAY:
A "pre-check in" form to gather the necessary details for your registration will be sent to you by @mail a few days before your arrival and will allow you, if necessary, to dematerialize this step in order to avoid waiting at the reception.
THE DAY OF YOUR ARRIVAL:
The best would be to inform us of your arrival time so that we can welcome you in the best conditions.
Arriving to the reception please stay in your car, a member of the team will be present to receive you and after giving your name, you will then be directed to the building where you will be accommodated.
As always, a baggage handler and valet are at your disposal and we guarantee that all the necessaries precautions in the respect of barrier gestures, will be applied. However, if you do not wish to benefit from these services, please let us know.
Access to your room will be directly accompanied by one of our staff. Your key, previously cleaned and disinfected, will already be inside; we ask you to keep it with you for the duration of your stay.
All information that you may have during your stay, usually found in the Room Directory, is available in a dematerialized way on our LoungeUp application.
Our Housekeeper Catherine and her team have taken all the necessary care to prepare your room:
- Bed and bathroom linens are renewed for each room at each stay, even the unused linen
- All contact surfaces have been cleaned and disinfected
At each step of the preparation of your room, from our linen room to the final touch given by our Housekeeper, the barrier gestures have been respected and all the necessary precautions have been taken. Your room is your cocoon and awaits you.
THE COVERAGE SERVICE
In order to respect your space, we will enter your room during your stay only for essential tasks. Thus the evening service will be carried out only on your express request.
Should you need to change your bathroom linen, please place it in the laundry bag in your wardrobe and leave it at the entrance to your room.
Notify the reception by dialling 9 and the linen will be exchanged and deposited at the entrance to your room during your dinner.
Your dinner will be served in your room where a restaurant table will be set up.
A ‘Room Service’ menu offering dishes from our Gastronomic Restaurant ‘La Table de Levernois*’ and our ‘Bistrot du Bord de l’Eau’ is available on the ‘LoungeUp’ application and also at the reception.
You can place your order on arrival.
For your lunch, we offer a full menu or a pic nique-basket to take away with you the day of your departure.
You can place your order at the reception the evening before.
Breakfast will be served in your room on the set up table.
In order to allow us a better organization, your order will be required the day before from our ‘LoungeUp’ application or directly at the reception.
The Boutik :
The Boutik remains open, only upon request at the reception.
You will find a wide range of regional products, kitchen utensils, crockery, favorite wines from our sommeliers.
The reception will prepare your products and packages, which you will find at the reception desk, or will be brought to your room.
ON THE DAY OF YOUR DEPARTURE :
The luggage service will be available on request with all the necessary precautions and respect for barrier gestures.
THE PAYMENT OF YOUR STAY:
Please inform the reception of your departure time by dialling 9.
The invoice will be sent to you by @mail and, after your agreement, your credit card can be debited remotely, the ticket of the transaction will also be sent to you by @mail in return.
The payment in cash at the Reception will remain possible by respecting some precautions in particular of distanciation.
You will be able to leave the key in your room or to deposit it at the reception in the space reserved for this purpose.